Law firm profit or client service: what comes first?

Video podcast recording where experts Paul Browne, Stuart Hopper, Mari Cruz Taboada, and Moray Mclaren dissect a real RFP (Request for Proposal) with a question from a client to understand better the incentives and law firm business model that would guarantee high-quality legal service.

https://www.youtube.com/watch?v=Sx7WSNUcQ3c